Subscription

Question What is the Mermaid Box?
Answer

The Mermaid Box is a monthly subscription service provided by Mermaidery, delivering a magical selection of mermaid-themed items right to your doorstep. Each box is carefully curated to include a variety of products such as exclusive mermaid apparel, accessories, decor, beauty products, and other siren-inspired treasures.

Question What is the difference between the Seashell Tier and the Seahorse Tier of the Mermaid Box subscription?
Answer

Our Seashell Tier is $29.99/month and includes three mermaid treasures. Our Seahorse Tier is $39.99/month and includes four mermaid treasures.

Question What is the Mermaid Bag?
Answer

Let the songs of sirens serenade your doorstep each month with our Mermaid Bag! For just $19.99/month, unveil the treasure within as we present you with a single, carefully selected, mermaid-related creation. From sparkling clothes and accessories that mirror the allure of mermaids to ethereal home decor that echoes enchanting underwater realms, your inner mermaid will be satisfied.

Question How does the subscription work?
Answer

Once you subscribe to the Mermaid Box, you will receive a monthly box (or bag, if you’re subscribed to the Mermaid Bag) filled with mermaid-themed items. Subscriptions automatically renew on the 1st of each month. You can choose to subscribe on a month-to-month basis or prepay for 3, 6, or 12 months at a time for additional savings.

Question When will my Mermaid Box ship?
Answer

Mermaid Boxes typically ship around the 15th of each month. If you subscribe after the boxes have shipped, your first box will be shipped immediately so that you receive that month’s box. For example, if you subscribe on January 24th, your first box will be shipped ASAP and you will receive the January box. 

Question How can I track my Mermaid Box?
Answer

Once your Mermaid Box is shipped, you will receive an e-mail with tracking information. You can use this information to track your box's journey to your doorstep.

Question What if I receive a damaged item?
Answer
We take great care in packaging your Mermaid Box, but if you receive a damaged item, please contact us at [email protected] within 7 days of receiving your box. Include photos of the damaged item, and we will arrange for a replacement to be sent to you as soon as possible.
Question What if I receive a piece of clothing that doesn’t fit?
Answer
No worries! Please contact us at [email protected] within 7 days of receiving your box and we will arrange for a replacement in a better size to be sent to you as soon as possible.
Question How do I cancel my subscription?
Answer
Yes, you can cancel your subscription anytime before your next billing date to prevent the subscription from renewing. You can cancel it online by logging in here, or by e-mailing us at [email protected]. Please note that prepaid subscriptions (3, 6, or 12 months) cannot be refunded once the first box has shipped, but you can opt-out of renewal.
Question Can I gift a Mermaid Box subscription?
Answer

Absolutely! A Mermaid Box subscription makes a fantastic gift for any mermaid enthusiast. You can purchase a gift subscription by entering the recipient’s shipping address into the order. We’d be happy to send you a printable gift certificate to print for your recipient as well, please contact us at [email protected]. 

Question Why is the packaging in my Mermaid Box different each month?
Answer

We are committed to reducing waste and taking care of our precious oceans by reusing packaging instead of throwing it away and having custom packaging made, creating more waste. We hope to help keep our oceans clean and our mermaids happy! 

Shipping & Delivery

Question How do I update my shipping address?
Answer

You can update your shipping address by logging into your account on the Mermaidery website. Please ensure your address is updated before the 1st of the month to guarantee your next Mermaid Box is shipped to the correct location if you have an active subscription.

Question Do you ship internationally?
Answer

No, we do not offer international shipping and only ship within the United States at this time. 

Returns & Exchanges

Question Can I exchange an item?
Answer

Yes, if you wish to exchange an item for a different size or color, please contact us. Note: Exchanges are subject to inventory availability. 

Question What is your Return Policy?
Answer

Please visit our Return Policy page for detailed information on our policy and how to initiate a return.

Accounts & Orders

Question How do I create an account?
Answer

Creating an account is simple! Fill in your details on our sign up page here, and you'll be all set to start your mermaid shopping adventure.

Question Can I change or cancel my order?
Answer

Orders can be changed or canceled within 24 hours of placement. Please contact us at [email protected] with your order number and the changes you wish to make. After 24 hours, we cannot guarantee changes or cancellations as your order may already be in the processing stage.

Payments

Question What payment methods do you accept?
Answer

We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, Afterpay, and Klarna. All payments are processed through a secure payment gateway for your safety.

Question Is my payment information secure on your website?
Answer

Absolutely. We prioritize the security of our customers' personal information. Our website uses SSL encryption to protect your data, and we do not store payment information on our servers.

Mermaidery

Question What is the definition of mermaidery?
Answer

mer•mai•dery (/ˈmɜr meɪ dəri/) noun
enchanting decor, whimsical curiosities, and ethereal attire inspired by mermaids.

Question What is Mermaidery.com?
Answer

Mermaidery is an online shop dedicated to the mystical world of mermaids. We offer a wide range of mermaid-themed products, including apparel, accessories, home decor, beauty products, and our exclusive Mermaid Box subscription service. You can learn more about Mermaidery on our About Us Page. 

Question Where is Mermaidery located?
Answer

Mermaidery is located in Alexandria, VA. Our mailing address is:

5810 Kingstowne Center Dr
Ste 120-187
Alexandria, VA 22315

Merfluencers

Question What is the Merfluencer Program?
Answer

Our Merfluencer Program is designed for individuals who are captivated by the mermaid lifestyle and eager to share it with their audience. By becoming a Merfluencer, you'll have the opportunity to earn commissions on sales generated through your unique referral links, receive exclusive mermaid-themed products, and get early access to our new collections.

Question How do I become a Merfluencer?
Answer

Joining our Merfluencer Program is as simple as making a splash! Visit our Merfluencer sign-up page, fill out the application form with your details, and share a bit about your social media presence and why you'd make a fantastic Merfluencer. Our team will review your application and respond with the next steps.