Mermaidery’s Shipping Policy
Welcome to Mermaidery, your destination for all things mermaid! Our team is dedicated to bringing a bit of the ocean’s magic straight to your door. Below, you’ll find all the details regarding our shipping policy to ensure a seamless experience when ordering from us.
Shipping Carrier
All orders from Mermaidery are shipped via the United States Postal Service (USPS) from our fulfillment center located in Alexandria, Virginia, USA. We rely on USPS for their wide reach and dependable service to get your mermaid treasures to you.
Shipping Times Calculation
Shipping times are calculated based on the distance from our fulfillment center in Alexandria, VA, to your shipping address. Please note that the estimated delivery times are based on business days and do not include weekends or federal holidays.
- East Coast: 1-3 business days
- Midwest: 2-4 business days
- West Coast: 3-5 business days
- Alaska, Hawaii, and U.S. Territories: May take longer depending on the specific location and shipping option selected.
Please note that processing times can vary, especially during high-demand periods, but we always aim to dispatch your items within 1-2 business days of your order.
International Shipping
Unfortunately, we do not offer international shipping at this time.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. You can view an estimate of the USPS shipping costs at checkout before completing your purchase.
Order Tracking
Once your order is on its way, we’ll send you a tracking number via email. You can use this number to check the status of your shipment on the USPS website.
Packaging
In line with our love for the ocean, Mermaidery is committed to environmentally friendly packaging solutions. We strive to use recyclable and biodegradable materials whenever possible, ensuring that your order not only arrives safely but also sustainably. We also aim to re-use packaging that was sent to us, so you may see a variety of packing materials used in order to keep your order protected in transit while simultaneously reducing waste.
Lost or Damaged Packages
In the rare event that your package is lost in transit or arrives damaged, please contact us immediately at [email protected]. We will work with you to resolve the issue, whether it be sending a replacement or processing a refund.
Contact Us
Should you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to reach out to our customer service team at [email protected]. We’re here to help make your Mermaidery shopping experience as mer-mazing as possible!
Thank you for choosing Mermaidery. We can’t wait to bring a piece of the mermaid world into your life!